1. GENERAL INFORMATION
- Origin: All orders are processed and shipped directly from our facility in Lebanon.
- Scope: We ship to domestic destinations and select international locations where our logistics partners operate.
- Variability: Please note that shipping times and costs may vary depending on your location, the product type, and courier availability.
2. ORDER PROCESSING
- Timeline: Orders are typically processed within 1–2 business days after payment confirmation.
- Schedule: Orders placed on weekends or public holidays will be processed on the following business day.
- Confirmation: Once your order has been dispatched, you will receive a confirmation email containing your order details and tracking information.
3. SHIPPING METHODS & DELIVERY TIME
- Domestic Shipping (Lebanon): Estimated delivery within 1–3 business days.
- External Factors: Please be aware that delivery times are estimates. Actual arrival dates may vary due to external factors such as customs delays, courier disruptions, or peak seasonal demand.
4. SHIPPING COSTS
- Standard Flat Rate: A flat shipping fee of 300,000 LBP applies to all orders within Lebanon, regardless of weight or destination.
- Promotions: Free shipping may be offered during specific promotional campaigns or for orders exceeding a specified value (this will be clearly indicated at checkout).
5. TRACKING & NOTIFICATIONS
- Transparency: Once your package is with the courier, you will receive a tracking number via email.
- Updates: Tracking updates are provided directly by the courier service to ensure you have the most current information regarding your delivery.
6. DELIVERY ISSUES
- Lost or Delayed Items: If a package is lost or significantly delayed, please contact us immediately. We will coordinate with our logistics partners to resolve the issue promptly.
- Address Accuracy: 961 Cells is not responsible for delays or non-delivery resulting from incorrect shipping addresses provided by the customer. Please double-check your details before finalising your order.
CONTACT INFORMATION
If you have any questions regarding your shipment or our delivery practices, please reach out:
- Email: 961cellsstore@gmail.com
- Phone: +961 78 981961 | +961 04 930124
- Address: St. Charbel Building, Mazraat Yachouh, El Maten, Lebanon