1. ELIGIBILITY FOR RETURNS

To ensure a smooth return process, please verify that your request meets the following criteria:

• Timeframe: Products must be returned within 14 days of the delivery date.
• Condition: Items must be unused, in their original packaging, and in the exact same condition as received.
• Documentation: Proof of purchase (invoice or receipt) is strictly required for all returns.

2. NON-RETURNABLE ITEMS

The following items are exempt from our standard return policy:

• Perishables: Consumable goods or items with a limited shelf life.
• Customization: Any items that have been personalized or custom-made.
• Final Sale: Products explicitly marked as “Final Sale” at the time of purchase.
• Digital Content: Software, licenses, or digital goods once they have been downloaded or activated.

3. RETURN PROCESS

If your item is eligible for a return, please follow these steps:

1. Initiation: Contact our support team at 961cellsstore@gmail.com or call +961 78 981961 / +961 04 930124.
2. Order Details: Provide your order number and a brief reason for the return.
3. Shipping: Once your request is approved, ship the product to:961 Cells > St. Charbel Building, Mazraat Yachouh,El Maten, Lebanon
4. Shipping Costs: Customers are responsible for return shipping charges unless the item received was defective, damaged, or incorrect.

4. REFUNDS

• Inspection: Upon receiving your return, our team will inspect the item to ensure it meets the eligibility criteria.
• Timeline: Approved refunds will be credited back to your original payment method within 7–10 business days.
• Shipping Fees: Original shipping costs are non-refundable, except in cases where 961 Cells was at fault (e.g., defective items).
• Partial Refunds: We reserve the right to grant partial refunds for items not in their original condition or those returned after the 14-day window.

5. EXCHANGES

We only replace items if they are defective or damaged upon arrival.

• If the exact product is no longer available for exchange, we will issue a full refund or store credit as per your preference.

CONTACT INFORMATION

For any questions regarding your return or refund status:

• Email: 961cellsstore@gmail.com
• Phone: +961 78 981961 | +961 04 930124
• Address: St. Charbel Building, Mazraat Yachouh, El Maten, Lebanon