Return & Exchange Policy
At 961Cells, we are committed to ensuring a fair and transparent experience for all our customers. Please find the detailed terms of our return and exchange procedures below.
1. Used Products: Return Policy
We provide a dedicated return window for our pre-owned inventory to ensure the product meets the described quality and functionality.
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Timeframe: Return requests must be initiated within 7 days of the delivery date.
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Eligibility: Returns are accepted exclusively if the product is found to be defective or does not match the advertised condition.
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Refund Processing: Once a return is approved, the refund will be credited to the original payment method within 7–10 business days.
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Logistics: Original shipping fees are non-refundable unless the item received was incorrect or defective.
2. New Products: Exchange-Only Policy
For brand-new, factory-sealed items, we maintain an exchange-only policy to guarantee the integrity of our new inventory.
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No Refunds: We do not offer monetary refunds for brand-new products.
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Exchange Window: Available within 7 days of delivery.
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Exchange Conditions: * The product must exhibit a clear manufacturing issue or defect.
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The item must be returned in its original, unopened, and sealed packaging.
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Availability: Exchanges are subject to current stock levels.
3. Non-Eligible Cases
The following conditions strictly void eligibility for either a return or an exchange:
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Products showing signs of misuse or physical damage.
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Items returned with missing accessories or without original packaging.
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Requests made after the 7-day eligibility period has expired.
4. Return & Exchange Process
To ensure your request is processed efficiently, please follow our formal authorization steps:
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Notification: Contact our support team at info@961Cells.com or +961 78 981961. Provide your Order Number and a detailed description of the issue.
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Shipment: Upon approval, please ship the product to: 961Cells – Main Road, Mazraat Yachoua, El Maten
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Shipping Costs: Customers are responsible for return shipping charges unless the product is confirmed as defective or incorrect.
Contact Details
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Email: info@961Cells.com
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Phone/WhatsApp: +961 78 981961
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Landline: +961 04 930124
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Address: Main Road, Mazraat Yachoua, El Maten